Update #1

We've been in touch with Keystone via Email and have also sent them all the photos and video we have recorded on the issues at hand. One response we received early on was this: 

Thank you for contacting Keystone Customer Service. Keystone RV is

> committed to building a defect free product and I am sorry to read that

> you are experiencing problems with your 2010 Keystone Passport.

> Occasionally problems will present themselves on one of our units.

> Knowing the reality of this, Keystone provides each customer with a One

> Year Limited Warranty.

> Considering the above mentioned, Keystone stands ready to assist your

> dealer with the repairs or answering technical question's should the

> need arise. From your unit file history, it appears your unit repairs

> are being addressed.

> Thank you,

> Michelle Diaz

> Owner Relations

Normally, we could see a simple issue, but we have experienced 5 major issues within three months of ownership (1) Under the sink Plumbing, (2) Leaking Water tank, (3) Slide issues, (4) Scissor Jack malfunction, (5) Shower leaked due to lack of caulking. We just cannon understand that if these units are inspected prior to delivery, that these things are not adequately inspected. All of these issues has prevent us from utilizing the unit to it's fullest potential and means during the last month.

I finally e-mailed the dealer Windish RV along with including the GM in the email and expressed our deep dissatisfaction with their customer service. We did not feel that they were being proactive in communicating with Keystone and asusring that the parts were shipped in a timely manner. Generally, it usually takes two weeks to get parts. I was told by the Service Manager and Tech that one part sent from Keystone was the wrong one. This was the metal channel flange for the slide. Vince at Keystone assured us this morning that the dealer should have all the parts by Friday AM as the last part was shipped on 7/7/2010.

I went to the dealer yesterday and verified which parts had been shipped. I dropped off the trailer yesterday to have them begin the work on it. They are aware that we have a contract on a new trailer as a trade and need the trailer by Friday afternoon. Windish promised they would have the work done Friday afternoon for me to pick up. We'll clean it out and I'll make sure it is spotless as I take pride in keeping my vehicles cleaned.

We have deal in progress for a new 2010 Starcraft Homestead 245RK TT. Slightly bigger unit (height and weight wise), but will be better than having to deal with continued warranty issues.